Singapore Airlines chief apologises for ‘trauma’ after turbulence-hit flight

The chief executive of Singapore Airlines has “deeply apologised for the trauma” experienced by those on a flight hit by severe turbulence in which a British passenger died.

The deceased UK holidaymaker was named in reports as Geoffrey Kitchen (73), who was travelling with his wife when he suffered a suspected fatal heart attack on board the Boeing 777-300ER plane.

The aircraft was carrying 211 passengers and 18 crew when it was forced to make an emergency landing in Bangkok en route to Singapore from London on Tuesday (May 21). Dozens were injured and seven people remain in hospital.

Goh Choon Phong, chief executive of Singapore Airlines, said in a Facebook video message: “On behalf of Singapore Airlines, I would like to express my deepest condolences to the family and loved ones of the deceased passenger.

“We also deeply apologise for the trauma experienced by all passengers and crew members on this flight.

“We are providing all possible assistance and support to them, along with their families and loved ones, during this difficult time. The well-being of our passengers and staff is our utmost priority.”

More: Passenger dies after ‘severe turbulence’ on Singapore Airlines flight from UK

Singapore Airlines arranged for a relief flight which flew 131 passengers and 12 crew members on to Singapore Changi airport.

Transportation to their homes or hotel accommodation was arranged for passengers travelling to Singapore. Passengers with onward connections have been rebooked on alternative flights.

Another 79 passengers and six crew members from SQ321 were still in Bangkok on Wednesday morning. This includes those receiving medical care, as well as their family members and loved ones who were on the flight.

A team from Singapore Airlines is in Bangkok to assist colleagues and the local authorities.

The airline said it is fully cooperating with the relevant authorities in the investigation into this incident.

A UK hotline has been set up on 080-0066-8194 and there are regular updates on the airline’s Facebook and X accounts.

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