Harnessing the power of data in Uruguay

Airports, even landlocked terminals, are vast oceans of data. Harnessing the power of this data can have a transformative effect on terminal operations. Failure to channel the force adequately can leave an organisation paddling through a tidal wave of excessive data points, all while bearing the weight of management costs.

Carrasco International Airport (MVD) in Montevideo, Uruguay, understands the power of oceans and the importance of data-driven insights. Situated less than 5km from the mighty Atlantic, MVD is committed to making the power of data work for the airport and its passengers.

That’s why, for almost a decade, the airport has used Xovis’ Passenger Flow Management System (PFMS) to improve the efficiency of mission-critical processes across the terminal. Xovis’ sensor-based system is a critical element of MVD’s optimisation strategy, focused on maximising resource value and enhancing the passenger experience.

Catching the wave

MVD is among the more than 110 airports that use accurate, real-time data from Xovis to keep passengers informed and position staff and other resources to prevent disruptive queues. The Uruguay airport has steadily expanded the Xovis system to cover additional terminal touchpoints, an enlarged scope that piqued its interest in optimising management of the rich data powering the PFMS.

That interest brought the airport to AERO, Xovis’ fully managed passenger flow management service.
The cloud-native solution was designed explicitly to help airports of all sizes improve management of the data load generated from accurately tracking passenger flow at terminal touchpoints. AERO is part of an industry-wide migration from on-premises data management to fully managed services, a trend powered by organisations’ preference for faster updates, limited downtime, and maximising IT team capacity.

“Investing in robust tech solutions that can solve the real problems on a daily, monthly, and yearly basis is crucial for MVD,” states Federico Cabrera, operations and customer experience manager at Aeropuertos Uruguay. “AERO complements our IT team and delivers the data-driven insights we need to keep passengers, service providers, and staff happy.”

Known for its tech-forward approach to preserving resources, bolstering security protocols, and maintaining service levels, MVD opted to migrate from its on-prem solution to AERO.

AERO Queue Detection

The move to AERO means MVD can resolve future resource challenges more quickly. It also provides the airport with the market’s most advanced queue detection algorithm, immediately improving passenger tracking at Immigration, Emigration, and Security Checkpoint areas.

Designed using advanced machine learning techniques, AERO Queue Detection offers operators effortless precision in identifying and measuring the most complex queues. It is the only system on the market that can accurately track passenger behaviour in the most complex airport queuing environments – from highly structured to completely unstructured areas.

“Changes to terminal layouts and queuing layouts are inevitable. The AERO Queue Detection algorithm self-learns and self-adjusts to these changes, which means the level of intervention is negligible. Unburdened by constant updating and maintenance, operators can put limited resources to better use,” comments Florian Eggenschwiler, Xovis CPO.

With AERO, MVD can quickly scale its solution to cover additional terminal touchpoints and landside and airside processes, such as in-terminal retail. And AERO Queue Detection is based on cutting-edge AI features capable of evolving with MVD’s changing demands.

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