EasyJet apologises for incorrectly saying flights were cancelled

EasyJet has blamed a ‘technical error’ after some customers were incorrectly told their flights had been cancelled just two days before departure.

The budget airline has issued a statement apologising for the mistake.

It said: “EasyJet can confirm that unfortunately, on April 28, some customers received an incorrect notification stating that their flight on April 30 was cancelled.

“This was due to a technical error and all customers were quickly sent updated messages with a confirmation their flight is operating as normal.

“We would like to apologise for this and any inconvenience caused.”

The budget carrier said it has been ensuring customers are reimbursed if they booked alternative travel.

Those who made alternative arrangements can contact customer services in order to resolve the matter, it added.

Some customers took to X, formerly Twitter, to say they had received emails and text messages about the cancellation of their flights – and some passengers had already taken the advice included in easyJet’s original message and rebooked an alternative flight.

One complained that easyJet was going to charge a cancellation fee for the second flight that was no longer needed.

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