Club Med has made two leadership appointments in a bid to boost relationships with trade partners.
Marc Lauret has been named as the head of indirect sales and meetings and events, taking over from Clarisse Chapolard.
Meanwhile, Chapolard has become the head of sales, contact centre, customer care and transport, with responsibility for a team of 28.
Nicolas Bresch, managing director for Club Med UK, Ireland and the Nordics, said: “Clarisse has done an outstanding job in the past few years, so we are delighted to see her take up the challenge of delivering an even more exceptional customer service to our existing and new customers.
“At the same time, we’re excited at what Marc can bring to the team in his new role, looking after our all-important relationships with our trade partners who are at the heart of our continued rebound following the pandemic.”
Lauret, who will lead a team of nine, will be tasked with fostering and growing relationships with Club Med’s existing trade partners, while expanding the brand’s market share in the UK, Ireland, and the Scandinavian countries.
After several years in South Korea at the chamber of commerce, Lauret joined Club Med in 2015. He started in the meetings and events department’s accounts team in Paris, before moving to Switzerland for the role of sales manager of meetings and events.
In that position, Lauret “significantly contributed” to the recovery and consolidation of the business, Club Med said, achieving 22% growth in 2023, and “delivering a 60% increase in sales to date for the first semester for 2024”.
Lauret said: “Club Med’s business continues to go from strength to strength and our relationships with our wonderful trade partners are a huge part of that success, so I feel privileged to have the opportunity to lead our indirect sales team moving forwards.”
Chapolard’s new role will mean that, in addition to overseeing relationships with trade partners, she will take on responsibility for the oversight and care of Club Med’s customers, with a focus on improving the overall experience for existing customers while also recruiting new ones.
She said: “In the coming year, my ambition for sales, contact centre, transport and customer care is to consistently deliver exceptional customer service, proactively enhance and develop our tools and processes, foster a supportive and empowered team environment, and further strengthen our valuable relationships with partners.”
Club Med is a subsidiary of Hong Kong-listed Fosun International.
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